Not really. Live in the US. Do business with four separate banks. None of them advertise any services not provided by themselves. That said, they will aggressively try to steer you in to purchasing their own products.The Eagle of the Ninth said:I think you're missing the point. Older customer struggle with ATMs and as for online banking, forget it. Even if they could figure it out, they are deeply mistrustful of it.
My elderly mother, who has a few quid from various legacies and other sources, won't even go into the local bank if "The Nasty Man" is behind the counter. He isn't especially nasty, by the way: he's just brusque and off-hand. Needs a Customer Service Training course.
Recently back in England after many years elsewhere, I was gobsmacked by the high level of customer orientation on display in banks, mobile and internet providers etc. They have done some number on them since the last time I lived in England. This is the product of Americanisation of course, but there's something to be said for it.